We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, to protect your personal information during data transport. The technology encrypts ordering information such as your name, address, and credit card number. Our Customer Care center and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting any sensitive information, including your credit card information.
Personal information provided on the website and online credit card transactions are transmitted through a secure server using SquareSpace encryption technology.
To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.
The Information We Collect
We may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access the entire website or participate in all of its features.
We receive and store any personally identifiable information when you:
· Visit our website
· Enter information on our website
· Shop with us online
We may collect the following personally identifiable information:
· Your name
· Telephone number
· Birth date
· Email address
· Your account number if you pay by credit or debit card
· From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use
When you register with us as an online customer, we may ask for additional information. During registration of your customer account, we collect and implement your personal data in order to finalize the order process, as well as customize your personal shopping experience. Your data will be transmitted to third parties for certain purposes, for example, to complete your current order or to third parties who us with its marketing efforts, subject to applicable data privacy laws.
For customers based in the United States, when you visit this website, whether or not you are logged in or enter any personal information, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. For European Union customers, such information is collected once your consent is provided. We may use this collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.
Some web browsers and devices permit you to broadcast a preference that you not be "tracked" online. At this time we do not modify your experience based upon whether such a signal is broadcast.
The Information We Collect was last updated February 27, 2019.
How We Use the Information We Collect
We may collect your personal data, subject to applicable data privacy laws. The data we collect is necessary for the operation of our business and in our legitimate interest. We may collect information to:
· Complete your purchase transactions
· Provide the services you request
· Send you our catalogues and other marketing offerings
· Identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
· Notify you of product recalls or provide other information concerning products you have purchased
· Improve our merchandise selections, customer service, and overall shopping experience
this does not subject you to decisions which might have a legal effect on you due solely to the automated processing of personal data.
For US residents, we undertake marketing only in compliance with the CAN-SPAM Act, the Telephone Consumer Protection Act, and other applicable laws. For EU residents, we undertake marketing only with your expressive affirmative consent and in compliance with applicable data privacy laws. EU residents will not be added to the marketing lists unless they have already provided such express affirmative consent.
Others With Whom We Share Your Information
Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; and (e) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them, use the information only to perform their obligations in our agreements with them, and abide by applicable data privacy laws.
Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.
Cookies, Web Beacons, and How We Use Them
A "cookie" is a small data file stored by your Web browser on your computer or mobile device [hard drive]. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database. A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.
You may stop the use of the retargeting and/or remarketing feature by accessing the third party providers' cookie opt-out pages via the following links:
NAI Opt Out Tool: http://optout.networkadvertising.org
Digital Advertising Alliance Opt Out Tool: http://optout.aboutads.info
NMG websites use third party web analytics to monitor site and app traffic and visitor behaviors.
Google Analytics: To learn more about Google Analytics' privacy practices and any opt-out choices it offers, (https://support.google.com/analytics/answer/6004245)
Adobe Analytics: To learn more about Adobe Analytics' privacy practices or to opt-out of cookies set to facilitate reporting by Adobe Analytics, (https://www.adobe.com/privacy/opt-out.html)
Please note that your opt-out status may be maintained by placement of an "opt-out" cookie on your device. If the cookie is removed or deleted, or you upgrade to a new version of your browser, change browsers or visit us from a different device, you will need to repeat this process to indicate your preference.
This Cookies, Web Beacons, and How We Use Them was last updated on February 27, 2019.
Protecting children's privacy is important to us. Our website is a general audience site. We do not collect or maintain information from those we actually know are under 13, and no part of our website is targeted to attract anyone under 13. We also do not send email correspondence to anyone who tells us that they are under the age of 13 without their parent's consent.
Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.
Terms of Service
When you use this website, you are automatically agreeing that both your access to the site and your use of it are:
· Subject to the terms and conditions in this legal notice, which may change at any time without notice.
· Subject to all applicable laws.
· Undertaken at your own risk.
Please refer to this page frequently to review our current terms and conditions of use.
The following elements of this website are the property of HRH The Duchess of State or our suppliers and are protected by United States and international copyright laws:
· All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations both individually and as they are compiled on the site.
· All software.
You have permission to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with us. Unless we give you written permission in advance, any other use of this website, its content, and its information, including linking or framing to this website, are strictly prohibited.
Errors and inaccuracies
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies, or omissions including after an order has been submitted and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.
Disclaimer of liability
We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption, or the loss of data or information, even if we are notified in advance of the potential for any such damages.
Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this website. Any information, materials, suggestions, ideas, or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display, and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas, or comments, or unless we first obtain your permission.
Protecting your information
As part of our ongoing commitment to ensure that your shopping experience with us is protected, we will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.
Last Updated February 27, 2019